Aug 2024 - Helpdesk UI Updates

On the dashboard side, agents can raise tickets on behalf of users. In the raise ticket form the following changes have been added- 

• After selecting the user, the first checkbox would now read "Notify and make ticket visible to the employee"
  There is no case where one would be notified of the ticket without having access to the ticket. So we have simplified the two options as notify and make it visible or just making the ticket visible without notifying the user.

EDIT: To not complicate this we have changed the options to show 

Here, if a user checks "notify the employee", by default the visible to employee option will be selected.

• If the selected user is part of the audience for only one department, then the department will be preselected. If for the selected department, there is only one form, then the form will be preselected and the relevant fields for ticket creation will be pre-loaded in the form. This would reduce the steps for the agent. 
• The description has been updated to a text area. The user will be able to add data up to 4 lines after which there will be a scroll.