Create, configure, and manage AI Colleagues — including skills, actions, knowledge access, and responses.

Manage your knowledge base with article creation, versioning, review workflows, conflict checks, and Dashboards.

Build automated workflows using forms, approval paths, logic nodes, integrations, and multi-step processes.

Set up HR, ITSM, identity, communication, and enterprise tool integrations powering AI actions and data sync.

Automate IT tasks like software deployment, scripting, device commands, diagnostics, and compliance actions.

Configure the employee-facing assistant experience — channels, menus, widgets, behaviors, and conversation rules.

Manage the unified ticketing system with agent views, SLAs, categories, automations, and employee support flows.

Explore ticket analytics, AI-generated clusters, automation analysis, and improvement recommendations.

Define and automate employee onboarding and exit journeys using tasks, checklists, workflows, and integrations.

Control platform-wide settings like authentication, user groups, audiences, email, branding, and compliance.

Monitor performance through dashboards for AI usage, workflow metrics, helpdesk performance, and engagement.

Create and schedule announcements, broadcasts, and targeted notifications across employee channels.