Changelog

The March 2026 edition brings major updates across the platform — including Guardrails for AI Colleagues with built-in PII detection, content moderation, and jailbreak prevention; enhanced Case Management skills for full ticket lifecycle handling in chat; Skill Callbacks for async workflow resumption; and a new visual Task Journey builder for onboarding. On the Helpdesk side, there's bulk ticket status updates, customizable email branding, audit logs, and a rich text editor. Platform updates include integration alert rules, Workday RaaS support, user-level Workday authentication, web app performance and resilience improvements, spam detection on phone channels, and several security and stability fixes.

The February 2026 edition covers updates across modules — including Quick Replies in AI Colleagues Studio that let users tap through common actions instead of typing, new Skill Invocation Controls for fine-tuning how skills execute within conversations, a redesigned Settings navigation in the Helpdesk for faster configuration, a new toggle to lock ticket ratings for data integrity, and improved failure reporting in the Workflows Studio that makes failed API/AIC submissions easier to find and act on.

The January 2026 edition covers major updates across modules — including the new AI-powered AOP Creator that lets you build business processes in plain English, MCP Server integrations for expanding AI Colleague capabilities, Capability Discovery for personalized onboarding, and a new Debug Console for full execution visibility. On the analytics side, there's a dedicated Voice Calls Analytics page with detailed metrics. Platform updates include MS Teams setup directly from the Unified Dashboard, an improved Slack experience, Employee Sync via API, timezone-aware notifications, and several security and stability improvements.