Changelog

The February 2026 edition covers updates across modules — including Quick Replies in AI Colleagues Studio that let users tap through common actions instead of typing, new Skill Invocation Controls for fine-tuning how skills execute within conversations, a redesigned Settings navigation in the Helpdesk for faster configuration, a new toggle to lock ticket ratings for data integrity, and improved failure reporting in the Workflows Studio that makes failed API/AIC submissions easier to find and act on.

The January 2026 edition covers major updates across modules — including the new AI-powered AOP Creator that lets you build business processes in plain English, MCP Server integrations for expanding AI Colleague capabilities, Capability Discovery for personalized onboarding, and a new Debug Console for full execution visibility. On the analytics side, there's a dedicated Voice Calls Analytics page with detailed metrics. Platform updates include MS Teams setup directly from the Unified Dashboard, an improved Slack experience, Employee Sync via API, timezone-aware notifications, and several security and stability improvements.