Admin Settings
Help desk settings, which can only be accessed by Helpdesk admins (and not Helpdesk Agents), enables them to configure and customize help desk ticket behavior, automations and categorization according to their needs. The settings are classified into these groups:
- User Groups
- Ticket Settings
- Departments
- Status Schema
- Priority Schema
- Category and Sub-Category
- SLA Policy
- Canned Responses
- Email Settings
- Ticket Forms
- General settings
- Report Configuration
- Localization
Updated 10 days ago