Benefits of Bot Analytics

Following are the major benefits:

• Enhance user experience: Analyse trends of user interaction with the VA. Based on the data, analyse patterns and make process improvements. For instance, if after analyzing the data, it is found that 90% of employees are reaching out to the VA to view their salary slip, this process can be automated and salary slips can be sent to employees as soon as they are generated. This process change can greatly enhance user experience.
• Make informed decisions: Evaluate what is working well for you and what needs improvement, to make informed decisions.
• See Areas of Improvement: See VA usage trends for different geographies, departments etc. to improve usage and performance.
• Analyse efficiency metrics: Measure the amount of time saved by implementing Leena AI software and features. Optimise your actions based on it.
• Analyse handled messages: See the trends of automation and and optimise actions for continuous improvement in handled messages.
• Reduce employee turnover: The availability of important employee information is a click away, ensuring they don't have to interact with the HR or wait on anything. Employees can always stay in the know-how of new company policies, vision, documentation requirements, etc. This helps organizations improve employee satisfaction and productivity, thereby bettering the employee experience and reducing turnover.