Notifications can be categorized into a variety of different categories based on channels of communication, frequency, and the type of Call-To-Actions defined.

Based on channels of communication

• Bot Notification - The notifications created and scheduled from this section will be received by your employees on the Leena AI virtual assistant
• Email Notification- The notifications created and scheduled from this section will be received by your employees on their email IDs registered with Leena AI

Based on frequency

• Single Send Notifications - The notifications created and scheduled as Single Notifications will be triggered for your employees at the scheduled time only once per notification. You can send single send notifications on both Leena AI virtual assistant (via bot notification) and emails (via email notification).
• Recurring Notifications - The notifications created and scheduled as Recurring Notifications will be triggered for your employees based on your defined pattern. You can create a recurrence pattern consisting of at least 2 instances and a maximum of 100 instances. You can send one-time notifications on both Leena AI virtual assistant (via bot notification) and emails (via email notification).

Based on the type of actions you can define for your employees

• Standard Notifications - These notifications can only be triggered as bot notifications. These are the default notifications for bot notifications and generally consist of a Message, Attachments (optional), Call to Action for employees (optional) like virtual assistant actions, long descriptions, and external links. Please note, both Call to Action and attachments are optional for standard notifications.
• Poll Notifications - These notifications can only be triggered as bot notifications. You can choose to create poll notifications. A typical poll notification consists of a Message, Attachments (optional), and Poll options. Please note, adding at least 2 poll options is mandatory while creating poll notifications. It is recommend to keep poll options ≤5.