You can view reports data, including data on notifications sent to, delivered to, read by, interacted by and failed.

Additionally, you can see the notifications' data for all the various Leena AI virtual assistant channels available for your organization.

In case the you want to change your deployment channels, please connect with your Leena AI Project Team.

Different metrics available

• Sent to - Total unique users for whom the notification delivery was successfully attempted by the system
• Delivered to - Total unique users for whom the delivery acknowledgement was received by the system.
• Read by - Total unique users for whom the notification read acknowledgement was received by the system. In case of email notifications, it will represent open rates of the emails
• Interacted by - Total unique users who interacted (clicked) on the actions defined in the notification
• Not Read - Total unique users who have not read the notification. This is calculated by subtracting “Read by” from “Sent To”
• Not Interacted - Total unique users who have not interacted with actions defined in the notification. This is calculated by subtracting “Interacted by” from “Sent To”
• Failures - Total unique users for whom the notification delivery failed by the system on all the available notification channel (for both bot notification and email notification)