Cluster Analysis and Exploration

Detailed Insights

Gaining a comprehensive understanding of each cluster through key metrics like the number of tickets, common agent responses, category distribution, employees impacted and average resolution time.

Visualizations

Utilize charts, trend lines and graphs to visualise cluster data (under progress).

Granular View

Exploring individual closed and open tickets within a cluster to gain a deeper understanding of the specific issues users are facing.

Benefit

Data-driven decision-making and the ability to identify areas for improvement.