Chats
The Chats feature allows you to have multiple, parallel conversations with the Leena AI virtual assistant.
Overview
- Handle multiple requests simultaneously without waiting for one to complete
- Organise conversations by context (e.g., leave requests, IT support, policy queries)
- Access conversation history and continue past discussions anytime
Home vs Chat
| Feature | Chat | Home |
|---|---|---|
| Purpose | User-initiated requests | System notifications & updates |
| Initiation | Created via "New Chat" button | Always available by default |
| Content | Your queries and their responses | Approvals, announcements, surveys, ticket updates along with responses for queries raised via Home |
| Position | Listed under Chats | Always at top of list |
| Deletable | Yes | No (use "Clear Chat" instead) |
| Naming | Auto-titled from first message | Fixed as "Home" |
| Rename | Yes | No |
| Follow-ups | Updates for that specific request | Notifications not tied to your requests |
Getting Started
Start a New Chat
- Click "New Chat" in the Conversations section
- Type your query—the chat auto-titles based on your first message
Navigate Conversations
- Desktop: Left navigation panel shows Home + recent chats
- Mobile: Hamburger menu → Chats section
- Click "More" to load additional conversations
Manage Chats
- Rename: Click the conversation title to edit
- Delete: Hover/tap the chat → click delete → confirm
- Clear Home: Use "Clear Chat" to remove Home history (keeps Home accessible)
FAQs
Where do I land when I open Leena AI?
Home by default, or a specific chat if opening via notification link.
Will my leave request updates appear in the same chat?
Yes—follow-up notifications appear in the chat where you initiated the request.
What happens to empty chats?
Chats with no messages are auto-deleted when you navigate away.
Does this work on Slack/MS Teams?
Currently available on Web, Mobile, and Desktop apps only.
What happens to updates if I delete chat via which I raised a request?
The updates would be sent on Home
Updated 2 days ago