Data Sets

Function: The data ingestion pipeline, responsible for receiving ticket data from various sources, including:

• Leena AI Case Management System (Helpdesk)
• External Case/Service Management System (Servicenow, JIRA, Summit etc)
• Process: Performs data validation and transformation to ensure consistency and suitability for further analysis by Helpdesk Insights.
• Output: Stores the transformed data in a format optimised for efficient processing by other modules.
• We term them as “Data Sources” with regards to Helpdesk Insights literature.