What is an Item?

Each request submitted by a bot user/employee for an application is defined as an Item

Who can view an item/request under my-items?

1. A bot user can view requests/items under my-items web-view, for which they have been a participant. A user would not view a request/item under my-items if for the same request a task is pending on the user.
2. A participant for a request/item can be defined as:
   1. A user that has raised the request itself
   2. A user that was a participant for a request. For example, if a user is a L1 approval for a request, then post task completion, the request would reflect under my-items

What a particular item/request view includes?

1. Participants:
   1. Requested by: The user who has requested/initiated the request
   2. Initiated on behalf of: The user for whom the request has been initiated/requested
2. Progress Path: The user can view the progress of the request, and view step-wise progress of a request
3. Comments:
   1. The user can render a comments section
   2. A user can view historic comments & also add the comments
   3. A comment is tagged to a step. If a request is in progress, then its tagged to current in progress steps
4. Tags:
   1. The user can view the tags which are associated with a request.
   2. Tags are created by admin while creating an application.
   3. Tags can assist user in bifurcating requests.
5. Form:
   1. The user can view the forms in read-only mode.
   2. These are the forms which the user would have filled or viewed under different tasks that the user would have completed for a request

Filters supported under my-items view

1. Search by Application name
2. Filter on Tags
3. Filter on status of Request: In progress, Completed/Successful, Failed, Rejected, Withdrawn
4. App Name
5. Requested by

   1. Requested by me: This filter would only list requests which have been requested/raised by the bot user/employee viewing the my-items web-view

   2. Requested by others: This filter would only list requests which have been requested/raised by the other bot users/employees