Leena AI’s Knowledge Management solution introduces you to an industry-first Employee Centered Service (ECS) methodology and action-backed functionality in a way that enterprises can seamlessly move from a knowledge or internal-focused content management to an approach that is employee friendly offering readily presentable information using technologies like Artificial Intelligence (AI), Natural Language Processing (NLP) and Optical Character Recognition (OCR). The solution offers a comprehensive one-stop shop for enterprise administrators to manage any number of documents by customizing folder storage, audience targeting, associating FAQs and more.  These articles will serve as a knowledge base for our AI-enabled virtual assistant to respond to any queries asked by your employees using the bot.

Key capabilities

• Leena AI can read data (information, file types etc) from third party knowledge base like sharepoint, googledrive, servicenow, salesforce, box, confluence etc.
• Powered by artificial intelligence and natural language processing, Leena AI can easily understand the context of questions your employees pose and serve the right content.
• Employee-centered service demands a shift from passive knowledge compilation to knowledge sharing along with actively suggesting actions that employees wish to take for which they came looking for that information. 
• Automate the article review and approval process, include stakeholders to update & complete portions of policies in real-time, and streamline document publishing (reduced TAT, higher net satisfaction rates, etc)
• Utilize Kanban views for admins and agents to quickly track statuses of articles or policies to understand what needs to be prioritized or acted upon
• Customisable approval systems for the document approvals.