The Admin Console is the control hub for your Leena AI deployment. It is where administrators configure how the platform behaves across every product area — who can access the dashboard, which channels employees reach the assistant on, how the assistant authenticates users, what templates and guardrails apply, and what activity gets logged for audit.

Settings made here are platform-wide. They apply across AI Colleagues Studio, Workflows Studio, Knowledge Management, Helpdesk, and the Virtual Assistant, rather than to a single workflow or AI Colleague.

Who this is for

The Admin Console is intended for the department specific (IT, HR, Finance, and Procurement) or system administrators responsible for governing how Leena AI runs in your organization — typically the platform owner or Center of Excellence team, working alongside whoever owns identity and compliance.

Day-to-day builders (workflow designers, knowledge authors, helpdesk agents) generally don't need the Admin Console. Their configuration lives inside their own product areas.

What's inside

The Admin Console groups its pages into the following sections. What you actually see is filtered by your role — see Visibility and access below.

Dashboard settings

Controls for the Leena AI dashboard itself — the administrative interface your team logs in to.

Bot Users

Controls for the employees who use the assistant, as opposed to the admins who configure it.

Templates

A shared library of reusable message and document templates, organized by type — email, bot, letter, and WhatsApp. Templates created here are available to Workflows, Notifications, and Onboarding.

Orchestrator

Settings that shape how the AI Colleague reasons and responds.

API credentials

Issue and revoke credentials for programmatic access to Leena AI. Client secrets are shown once at creation time and cannot be retrieved afterwards, so store them securely when they are displayed.

Leena Native Channels

Configuration for Leena's own assistant surfaces and how employees authenticate into them.

External channels

Where employees reach the assistant outside Leena's own apps: Google chat, Outlook, Teams, Telegram, Slack, Whatsapp, Voice & SMS, and Workvivo. Each channel has its own setup page covering credentials, app installation, and channel-specific behavior.

Email settings

Outbound email delivery configuration — Sendgrid setup, Mailgun setup, and Office 365 setup for your sending provider, plus a Blacklist for addresses that should never receive mail from the platform.

Logs

Operational and compliance history.

Visibility and access

The Admin Console shows you only the sections your role permits. This is not a display preference — the same permissions are enforced when a page is opened directly by URL, so a bookmarked link to a restricted page returns an access-denied message rather than the page.

Three things determine what appears:

• Your role. Each section and page is tied to a specific permission. A role granted only channel setup will see the channel sections and nothing else. Sections whose pages are all restricted are hidden entirely rather than shown empty.
• Your license. On a trial license, Authentication and Audit Logs are not available.
• What's enabled for your organization. Pages for capabilities your deployment hasn't activated may not appear, or may show an enablement prompt instead of configuration.

If you expect to see a section and don't, your role is the first thing to check. See Dashboard Users for what each role grants.