Analytics

Function: The data analysis powerhouse which combines information from the Data Sets and Clusters modules to generate insightful reports.

• Capabilities: Analyses ticket data to provide valuable metrics such as:
• % of employees affected by specific issues (identified from tickets)
• Escalation rate (number of tickets requiring supervisor intervention)
• Average resolution time per ticket
• SLA (Service Level Agreement) breached time (identifies instances where resolution times exceeded committed timelines)
• Output: Generates these analytics reports during cluster creation and updates.