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Documentation Product Updates

Documentation

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Documentation Product Updates

Getting Started

Welcome to Leena AI
Bot & Unified Dashboard
Understanding Environments
Building stages

AI Colleagues Studio

Getting Started
Build your first AI Colleague
Skills Mapped to an AI Colleague
Skills
Understanding AOP format
Guardrails
Evals
Workbench
Invoking AOPs & Skills via Virtual Assistant
Run history
Run Execution Details
Debugging console
Migrating AI Colleagues
External AOP API — Authentication & Usage Guide (Beta)

Knowledge Management

User Guide
Implementation Guide
Integrations

WORKFLOWS STUDIO

Understanding transactions
Create Application
Forms
Application Workflow
Reports
Versioning
Web-views/Bot views
Settings (Dashboard)
App Permissions
App Settings
- Global Constants
- Scheduled report for failed requests
App Cloning & Migration
Permissions (RBAC)
Report Actions
- Nudge
Initiate workflow via API
Utility applications
List Views
Initiating a Workflow via Virtual Assistant
AI-Assisted Documentation

Integrations

Overview
Google
Microsoft
ITSM
HRMS
Technology
GenAI
Communication
- Twilio
- Slack
CRM
Endpoint & Identity Management
Workplace Tools
Cloud
Compliance
- Surepass
- DocuSign
Leena AI

IT AUTOMATION

User Guide
Intune: Desktop app deployment

VIRTUAL ASSISTANT

Understanding the Interface
Key Capabilities
Channels
Related Articles

HELPDESK

Product Overview
Agent Dashboard
Ticket Details Page
Admin Settings
Key Features
Live Chat
FAQs

HELPDESK INSIGHTS

What is Helpdesk Insights?
Data Flow
Key Features
FAQs

ONBOARDING & OFFBOARDING

User Guide
Implementation Guide

ADMIN DASHBOARD

Global Settings
Dashboard User
Dashboard Authentication
Channel Setup
Audience
- Time-based Audiences
Bot User
Email Templates
Letter Templates
- WhatsApp Templates
Utilities
Privacy Policy
Capability discovery
Branding Customization
Orchestrator settings
Voice Settings
Employee information Sync
Integrations
- Alerts
Email Settings

Analytics

Bot Analytics
Helpdesk Analytics
Searches and Filters
Exports
Custom Dashboard
Reports
Onboarding & Offboarding Analytics

NOTIFICATIONs

User Guide
FAQs

Behind the scenes (Architecture)

Lifecycle of knowledge articles in Leena KM
Lifecycle of user query in Leena KM
Voice Architecture

Security & Privacy

Works Council (Betriebsrat) Engagement Guide
Model Security
Data Visibility for Leena AI Microsoft Teams Tab App

Leena LMS Training

Accessing Your Sandbox Environment
AI Colleague Center of Excellence (COE) Model

LEGACY

Sharepoint
REST
Workday-Beta
Engage
- Rounding Logic for Percentages
- Survey Launch Communication as per User Timezone
Adhoc Surveys
ERM
Document Management (DMS)

Analytics

Custom Dashboard

Watch the tutorial

Updated 3 months ago

- Watch the tutorial

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