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Documentation

Documentation Product Updates

Getting Started

Welcome to Leena AI
Bot & Unified Dashboard
Understanding Environments
Building stages

AI Colleagues Studio

Getting Started
Role Based Access Controls
Build your first AI Colleague
Tools Mapped to an AI Colleague
Tools
Understanding AOP format
Evals
Workbench
Invoking AOPs & Tools via Virtual Assistant
Run history
Run Execution Details
Debugging console
Studio Assist
AOP Migration
Migrating AI Colleagues
External AOP API — Authentication & Usage Guide (Beta)
- Sending Attachments via the Inbound Webhook
Model configuration
How-to guides
- Adding a delay to AOP
Performance insights

Knowledge Management

User Guide
Implementation Guide
Integrations

WORKFLOWS STUDIO

Create Workflow
Forms
Workflow Canvas
Reports
Versioning
Web-views/Bot views
Settings (Dashboard)
Workflow Permissions
Workflow Settings
- Global Constants
- Scheduled report for failed requests
Workflow Cloning & Migration
Permissions (RBAC)
Report Actions
Initiate workflow via API
Utility applications
List Views
Admin
Initiating a Workflow via Virtual Assistant
AI-Assisted Documentation
Automated Testing in Workflows

Integrations

Overview
Connectors
Alert Logs
Execution Logs
Credential Expiration Logs

IT AUTOMATION (Device Genie)

Overview
Benefits
User Guide
Intune: Desktop app deployment

VIRTUAL ASSISTANT

Supported Channels
Leena Channels Experience
External Channels Experience
Key Capabilities
Related Articles
Network Requirements for Streaming Responses

HELPDESK

Product Overview
Agent Dashboard
Ticket Details Page
Admin Settings
Key Features
Live Chat
FAQs
Language Configurations

HELPDESK INSIGHTS

What is Helpdesk Insights?
Data Flow
Key Features
FAQs

ONBOARDING & OFFBOARDING

User Guide
Implementation Guide

ADMIN CONSOLE

Overview
Dashboard settings
Bot users
Templates
Orchestrator
API credentials
Leena channels
External channels
Email settings
Logs
Appendix

Analytics

Bot Analytics
Helpdesk Analytics
AI Colleagues
Searches and Filters
Exports
Custom Dashboard
Reports
Onboarding & Offboarding Analytics

NOTIFICATIONs

User Guide
FAQs

Behind the scenes (Architecture)

Lifecycle of knowledge articles in Leena KM
Lifecycle of user query in Leena KM
Voice Architecture
How Leena AI Minimizes Hallucinations
Prompt Injection defence
Token Management & Efficiency in the Orchestration Layer
How We Benchmark AI Colleagues
Session & inactivity timeouts (Virtual Assistant)

Security & Privacy

Works Council (Betriebsrat) Engagement Guide
Data Visibility for Leena AI Microsoft Teams Tab App

Leena LMS Training

Accessing Your Sandbox Environment
AI Colleague Center of Excellence (COE) Model

LEGACY

Engage
- Rounding Logic for Percentages
- Survey Launch Communication as per User Timezone
Adhoc Surveys
ERM
Document Management (DMS)
Deprecated
- Workday-Beta

Analytics

Custom Dashboard

Watch the tutorial

Updated 8 months ago

Exports

Reports

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