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Documentation Product Updates

Documentation

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Documentation Product Updates

Getting Started

Welcome to Leena AI
Bot & Unified Dashboard
Understanding Environments
Building stages

AI Colleagues Studio

Getting Started
Role Based Access Controls
Build your first AI Colleague
Tools Mapped to an AI Colleague
Tools
Understanding AOP format
Guardrails
Evals
Workbench
Invoking AOPs & Tools via Virtual Assistant
Run history
Run Execution Details
Debugging console
AOP Migration
Migrating AI Colleagues
External AOP API — Authentication & Usage Guide (Beta)
MCP & A2A server

Knowledge Management

User Guide
Implementation Guide
Integrations

WORKFLOWS STUDIO

Understanding transactions
Create Workflow
Forms
Workflow Canvas
Reports
Versioning
Web-views/Bot views
Settings (Dashboard)
Workflow Permissions
Workflow Settings
- Global Constants
- Scheduled report for failed requests
Workflow Cloning & Migration
Permissions (RBAC)
Report Actions
- Nudge
- Retrigger & recovery
Initiate workflow via API
Utility applications
List Views
Admin
Initiating a Workflow via Virtual Assistant
AI-Assisted Documentation

Integrations

Overview
Google
Microsoft
ITSM
HRMS
Technology
GenAI
Communication
- Twilio
- Slack
CRM
Endpoint & Identity Management
Workplace Tools
Cloud
Compliance
- Surepass
- DocuSign
Leena AI

IT AUTOMATION

User Guide
Intune: Desktop app deployment

VIRTUAL ASSISTANT

Understanding the Interface
Key Capabilities
Channels
Related Articles
Network Requirements for Streaming Responses

HELPDESK

Product Overview
Agent Dashboard
Ticket Details Page
Admin Settings
Key Features
Live Chat
FAQs
Language Configurations

HELPDESK INSIGHTS

What is Helpdesk Insights?
Data Flow
Key Features
FAQs

ONBOARDING & OFFBOARDING

User Guide
Implementation Guide

ADMIN DASHBOARD

Global Settings
Managing Dashboard Users
Dashboard Users - Roles & Permissions
Dashboard Authentication
Channel Setup
Audience
- Time-based Audiences
Bot User
Email Templates
Letter Templates
- WhatsApp Templates
Utilities
Privacy Policy
Capability discovery
Branding Customization
Orchestrator settings
Voice Settings
Employee information Sync
- Setup Employee Sync
- Microsoft Entra (aka Azure AD) Integration
Integrations
- Alerts
Email Settings
Virtual Assistant (Bot Authentication)

Analytics

Bot Analytics
Helpdesk Analytics
AI Colleagues
Searches and Filters
Exports
Custom Dashboard
Reports
Onboarding & Offboarding Analytics

NOTIFICATIONs

User Guide
FAQs

Behind the scenes (Architecture)

Lifecycle of knowledge articles in Leena KM
Lifecycle of user query in Leena KM
Voice Architecture
How Leena AI Minimizes Hallucinations

Security & Privacy

Works Council (Betriebsrat) Engagement Guide
Data Visibility for Leena AI Microsoft Teams Tab App

Leena LMS Training

Accessing Your Sandbox Environment
AI Colleague Center of Excellence (COE) Model

LEGACY

Engage
- Rounding Logic for Percentages
- Survey Launch Communication as per User Timezone
Adhoc Surveys
ERM
Document Management (DMS)
Deprecated
- Workday-Beta

Analytics

Custom Dashboard

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Updated 5 months ago

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