Knowledge Article Generation and Management

Knowledge Creation

Helpdesk Insights can generate generates knowledge articles, with a click of a button, based on the insights gained from clustered tickets. 

Focus on Common Issues

Knowledge articles prioritise the most frequent agent responses and repetitive procedures, providing users with the actionable information they need to resolve issues independently.

Incremental Updates

The system can prompt the user to regenerate knowledge articles when significant changes within a cluster, ensuring the articles stay up-to-date with new content.

KM Integration

Knowledge articles are effortlessly saved directly into the existing Knowledge Management System (KM), ensuring easy access, management and discoverability.

Benefit

Improved self-service rates with readily available and accurate knowledge articles highlighting common user issues.