What is Helpdesk Insights?

The ever-growing volume of support tickets can be a treasure trove of valuable data and information. Helpdesk Insights (A Product of Leena.AI) unlocks this potential by converting historical closed ticket data into actionable insights, empowering the support team and users to resolve issues faster and more efficiently, even by themselves.

Helpdesk Insights is an independent module that analyses closed tickets to identify trends, common issues resolution patterns and generate Knowledge Articles. It helps both the enterprise admins and employees

• Dashboard Admins - find knowledge present in various tickets and enhance enterprise knowledge base
• Bot users - get notified of the generated knowledge articles which can resolve their open ticket query