KM Article Sync Logs

Overview

This document outlines the 'Knowledge Management Sync Logs' feature, designed to enhance KM users' visibility into the syncing status of published articles and folders. By providing detailed insights into the sync process between the Knowledge Management dashboard and the virtual assistant, this feature aims to improve transparency and empower users to manage their content efficiently.

Who Can Access "Sync Logs"

Sync logs will be available to both KM agents and admins.

However, KM agents can view only the articles synced by them.

How to Access "Sync Logs"

Users can either click on the sync status from the Home or Articles page, or click on the "Sync Logs" button in the header.

Components of Sync Logs

• Triggered at: The date and time stamp at which the article sync was triggered (i.e., when articles were published in KM).
• Triggered by: The dashboard user(s) who published the article.
  • For articles published by Leena backend, the triggered by will be "Leena AI" (no associated email id).
• Sync status: There can be 4 sync statuses - Pending, In-Progress, Successful, and Failed.
  • For failed cases, users can contact the Leena admin.
• Sync Steps: By clicking on any row, users can also view the status of different steps involved in the sync process.

Note on Failed Syncs: All articles whose sync "failed" will be automatically included for syncing in the next sync triggered. Users do not need to re-publish them.

• Articles: The articles which got synced. Users can also check the article details by clicking on the article number.

  
  

Note on Permissions: KM admins and agents can view the articles based on their permissions.