Managing Virtual Assistant Notification Preferences

Use this process to configure which virtual assistant (bot) notifications are sent to different recipient roles — Agent, Raised By, Raised For, and Watcher. You can enable or disable specific notification triggers and save your preferences.

Step 1: Open Notification Settings

1. Go to Settings in your application.
2. Click on the Notification tab.
3. Click on Virtual Assistant, then go to Preferences.
   

Step 2: Configure Notification Preferences

1. In the Bot Preferences section, locate the desired role. Here you can choose which types of notifications that role should receive.
   • For example, keep the Comment notification enabled so agents are notified when a comment is added.
2. After making your changes for the Agent role, click Save.