Overview

The Leena AI assistant supports a configurable disclaimer to help set user expectations (for example, that responses may be AI-generated and should be verified). When enabled in Orchestrator settings, the disclaimer is shown to end users in a consistent, low-friction way.

This document explains:

• What the disclaimer is used for
• What admins can configure
• When the disclaimer appears (and when it does not)
• How behavior differs between native channels vs other channels

Configuration Options

Admins can manage disclaimer behavior via Orchestrator settings.

1) Disclaimer enablement

• Enable disclaimer
  • Master toggle to turn disclaimer behavior on/off.

2) Disclaimer message content

• Disclaimer text
  • The message users will see (typically a short compliance / transparency note).
  • The system will attempt to show this message in the user’s language (translated where applicable).

When the Disclaimer Appears (Orchestrator disclaimer)

When enabled, the disclaimer is designed to show at the most meaningful moment: when the assistant has completed its response.

1) Shown on assistant responses (not user messages)

The disclaimer is attached to the assistant’s output, not to what the user types.

2) Shown only once per completed response sequence

If the assistant delivers a response in multiple parts (a “sequence”), the disclaimer is added only to the final message of that sequence, to avoid repetition and clutter.

3) Shown in the user’s language

The disclaimer content is localised based on detected user language.

4) Leena AI native vs other channels behavior

Because different client experiences handle rendering differently, disclaimer delivery varies by channel type:

• Native channels (MS Teams tab app, Web application, Mobile/Desktop application)
  • The disclaimer is sent as a separate field for the client UI to render (instead of being hard-appended into the message body).
• Other channels (Slack, Workvivo, SMS, etc.)
  • The disclaimer is appended to the end of the final assistant message.

When the Disclaimer Does Not Appear

Even when enabled, the disclaimer may not show in these cases:

• Non-final / intermediate assistant messages
  • During multi-part responses, intermediate messages do not get the disclaimer (only the final one does).

Quick Reference

Default behavior when Orchestrator disclaimer is enabled

• Assistant final message of a completed response sequence: Shown
• Intermediate assistant messages in the same sequence: Not shown
• User messages: Not shown
• Native channels (MS Teams tab app, Web application, Mobile/Desktop application): Provided separately to the client UI
• Other channels (Slack, Workvivo, SMS, etc.): Appended to the message