Integrations connect Leena AI to the external systems your organization uses — HRIS, ITSM, identity providers, collaboration tools, and more. Once connected, these integrations become available in Workflows Studio and Skill Studio, enabling automated workflows and AI Colleagues to interact with your enterprise systems.

All integrations are set up through the Unified Dashboard. No custom development is required.

Note: Knowledge connectors (used to sync content into Leena AI's knowledge base) are managed separately under Knowledge Management settings. This page covers integrations used in Workflows Studio and Skill Studio.

How Integrations Are Used

Once an external system is connected, it can be used in two areas of the platform:

Workflows Studio — Connected systems expose actions that can be used as steps in automated workflows. This allows you to build processes that span multiple systems in a single workflow.

Skill Studio — Integrations surface as MCP (Model Context Protocol) tools that can be assigned to AI Colleague skills. This enables AI Colleagues to retrieve data from connected systems or take actions during employee conversations.

How you enable and configure an integration within Workflows Studio or Skill Studio depends on the specific connector and use case. Refer to the respective documentation for each.

Browsing Integrations

The integration catalog is available at Admin Console → Integrations. It displays the list of available integrations, each showing its name, description, and current connection status.

You can browse the catalog or search by name. The list is updated as new integrations are added to the platform.

Connecting an Integration

To set up an integration, select it from the catalog and follow its setup flow. Each integration has its own authentication requirements and configuration steps — these vary by connector.

Once a connection is established, you can view and manage it from the integration's connection details page.

For setup instructions specific to each connector, see the dedicated guide linked from the integration's detail page.

Managing Connections

Each connected integration has a connection details page where you can view the connection status and manage its configuration. If a connection needs attention — for example, due to a credential issue — you can update it from this page.

Getting Started

1. Navigate to Unified Dashboard → Global Settings → Integrations.
2. Find the system you want to connect.
3. Follow the guided setup for that connector.
4. Once connected, refer to the Workflows Studio or Skill Studio documentation to start using the integration.