Knowledge Based Queries

You can ask any query to the virtual assistant from the policies that have been connected to Leena AI by your admin. Simply type in your query and wait for virtual assistant to respond. Key features below

1. The bot will provide response along with the link to the source as well as option to view related articles in sidebar.
2. The source can be opened inside the virtual assistant which will auto-scroll to the right section which will also be highlighted.
3. The agent will also showcase a disclaimer to the user on each message which is configured by the admin.
4. Users can provide feedback to the response by the virtual assistant by using the "Thumbs Up" or "Thumbs Down" icons provided against each message.
   1. If you like the response given by the bot, you can click on ‘Thumbs Up’ to indicate the same.
   2. If you don’t like the response given by the bot, you can click on ‘Thumbs Down’ to indicate the same. In case of ‘Thumbs Down’, bot will also provide the option to raise a ticket to provide additional information. The ticket can then be addressed by your support team to resolve your query.
   3. User can also go and provide feedback on an earlier response.
5. If the virtual assistant is unable to find response to the user's query based on the enterprise knowledge that is applicable for the user, it will inform user of the same and give an option to raise a ticket if needed.