Settings
Settings controls how the Leena AI web app looks and behaves for employees — its theme and branding, the navigation in the left panel, and what people can do inside a conversation.
Where to find it
Open the Admin Console, then go to Leena Channels → Settings.
The page has two tabs: Webapp config, covered here, and Widget config for the embeddable chat widget.
The Web chat URL is shown on the page. This is the address employees use to reach the assistant on its own page, separate from any embedded widget.
Some settings depend on your assistant versionA number of settings apply only to assistants on version 2. If something described below isn't on your screen, your workspace is on an earlier version — check with your Leena AI contact before planning around it.
1. Customise webapp theme
| Setting | What it does |
|---|---|
| Layout for webapp | Full view or Compact view. Version 2 only |
| Name of chat assistant | The assistant's display name. Mandatory |
| Theme configuration | Opens the theme editor — see below |
Theme configuration
The theme editor manages the default theme plus any number of audience-specific themes, so different populations can see different branding. Add, view, edit, and delete themes from here; deleting an audience theme leaves the default untouched.
Each theme carries:
| Setting | What it does |
|---|---|
| Theme primary colour | The main brand colour, and the basis for other derived colours |
| User message bubble colour | The background of the employee's own messages. A primary colour must be set first — the editor blocks this until one exists |
| Chat window background | Generated automatically from the primary colour. Click Customise to override with either a solid Colour or an uploaded Image |
2. Customise left panel
This section builds the navigation employees see beside the conversation. Every entry can be restricted to an Audience, defaulting to Everyone — so the panel adapts to who's looking at it.
Home button
The Home button title, and the audience it's shown to.
Webviews
Pages embedded inside the assistant. Each webview takes:
| Field | Notes |
|---|---|
| Webview title | Mandatory |
| URL | Validated as a URL |
| Audience | Defaults to Everyone |
| Icon | Chosen from the icon list |
A webview can hold sub-menus for grouping related destinations. Each sub-menu takes a title, URL, audience, and icon — all mandatory. Webviews and their sub-menus can be reordered by dragging.
Quick replies
Shortcut buttons that trigger a capability rather than opening a page. Maximum 5. Each takes a QR title, a Module ID identifying what it triggers, and an audience. Title and Module ID are both mandatory.
External links
Links out to sites outside the assistant. Each takes a title, a URL, and an audience. Title and URL are mandatory, and the URL is validated.
3. Customise bot user interaction
What employees can do and see inside a conversation.
Profile and avatars
| Setting | What it does |
|---|---|
| Allow bot users to change display picture/avatar | Lets employees set their own avatar |
| Bot avatar | The assistant's avatar. Accepts one PNG, JPG or JPEG |
| Enable default profile picture for all users | Applies a single default avatar. Turning it on reveals an upload for that image |
| Hide bot & user avatars | Removes avatars from the conversation entirely. Version 2 only |
The composer
| Setting | What it does |
|---|---|
| Enable audio input | Lets employees dictate rather than type |
| Enter to send | Enter sends the message instead of adding a newline. Version 2 only |
| Hide composer | Removes the input box, leaving a read-only conversation. Version 2 only |
| Enable Autosuggest | Suggests completions as employees type |
Content and attachments
| Setting | What it does |
|---|---|
| Disable download | Blocks employees downloading content. On by default. When on, choose which types to block — Image, Video, File — so you can restrict some without restricting all |
| Enable thumbnail preview for notification cards | With it off, no thumbnails are generated and only the file type is shown. Version 2 only |
| Display clear chat | Shows the option to clear a conversation |
Conversation behaviour
| Setting | What it does |
|---|---|
| Enable bot typing animation | Animates the assistant's replies as they arrive. Version 2 only |
| Hide carousel on click | Collapses a carousel once an employee picks from it. Version 2 only |
| Hide notification icon | Removes the notification icon from the interface. Version 2 only |
Onboarding and help
Facing trouble forms chooses which form employees get when they report a sign-in problem — Core or Onboarding. Version 2 only.
Disable onboarding sliders turns off the introductory carousel new employees see. Leave it off to keep the sliders, and configure them below: each slide takes a Slider title, a Media type of Image or Video, and an uploaded file up to 3 MB. Slides can be reordered by dragging. Version 2 only.
Employee satisfaction (ESAT)
Enable ESAT asks employees to rate their experience. Version 2 only. Enabling it reveals two pairs of thresholds:
| Setting | What it controls |
|---|---|
| Minimum sessions / Minimum duration (in days) | How long before an employee is asked for the first time |
| Minimum sessions / Minimum duration (in days) (ask again) | How long before the same employee is asked again |
Set both generously. Asking too early gives you ratings from people who haven't formed a view, and asking too often trains employees to dismiss the prompt.
Saving
Use Save to apply your changes or Cancel to discard them. A confirmation appears once the configuration updates.
Updated about 16 hours ago