Simpplr
Connecting Leena AI Knowledge Management with Simpplr
This guide walks you through connecting your Simpplr knowledge base to Leena AI Knowledge Management (KM), so that Simpplr articles are automatically synced into Leena AI and can be used to answer employee queries.
The setup has two parts:
- In Simpplr — create a Client Application to generate API credentials.
- In Leena AI KM — use those credentials to configure the integration, choose what to sync, and run the sync.
Before you begin
Make sure you have:
- App Manager access in Simpplr (required to create a Client Application).
- Admin access to the Leena AI Knowledge Management dashboard.
- Your Simpplr instance URL (for example,
https://platform.uat.simpplr.xyz).
Part 1 — Create a Client Application in Simpplr
Step 1: Log in to Simpplr
Log in to Simpplr using your App Manager account.
Step 2: Go to Client Applications
Navigate to:
Application Settings → Applications → Integrations → Client Application
Step 3: Add a new Client Application
Click Add Client Application.
Step 4: Fill in the application details
| Field | What to enter |
|---|---|
| Application Name | Any name you like — for example, Leena AI KM Integration. Use something identifiable so it's easy to find later. |
| Grant Type | Select Client Credentials. |
| Redirect URL | Optional — leave blank unless your setup requires it. |
Step 5: Save the application
Click Save.
Step 6: Copy your credentials
Once saved, copy and store the following three values. You'll need all of them in Part 2.
- Client ID
- Client Secret
- OAuth Token URL
Important: The Client Secret may only be shown once. Copy it to a secure location before leaving this page. Treat these credentials like a password — don't share them over email or chat.
Part 2 — Configure the integration in Leena AI KM
Step 1: Open the Simpplr integration
In the Leena AI Knowledge Management dashboard, go to:
Settings → Integrations → Simpplr
Step 2: Enter the connection details
Fill in the following fields:
| Field | What to enter |
|---|---|
| Connection Name | A label for this connection — for example, Simpplr – UAT or Simpplr – Production. |
| Client ID | Paste the Client ID copied from Simpplr. |
| Client Secret | Paste the Client Secret copied from Simpplr. |
| OAuth Token URL | Paste the OAuth Token URL copied from Simpplr. |
| API Hostname | The domain portion of your OAuth Token URL (see below). |
How to find your API Hostname
The API hostname is just the domain from your OAuth Token URL — without https:// and without the path.
Example
- OAuth Token URL:
https://platform.uat.simpplr.xyz/v1/identity/oauth/token - API Hostname:
platform.uat.simpplr.xyz
Click Save & Next.
Step 3: Configure article settings
On this page, define what kind of content gets pulled in from Simpplr:
- Content Types — select the content types you want to sync.
- Article State — choose which states should be synced (for example, only published articles).
- Permissions — set how permissions are handled for the synced content.
- Expiry Window — set the expiry window that determines how long synced articles remain valid in Leena AI KM.
Click Save & Next.
Step 4: Select sites to sync
Choose the Simpplr sites whose content you want to bring into Leena AI KM. Only content from the selected sites will be synced.
Click Save & Next.
Step 5: Apply filters (optional)
If you want to narrow down the content further, apply filters based on:
- Metadata
- Category
- Topic
This step is optional — skip it if you want to sync everything from the selected sites.
Step 6: Save and run the sync
Click Save & Run Sync to start the sync.
Once the sync completes, your Simpplr articles will be available in the Leena AI Knowledge Management dashboard.
Quick reference
| Value | Where to get it |
|---|---|
| Client ID | Simpplr → Application Settings → Applications → Integrations → Client Application |
| Client Secret | Same as above (copy immediately after creating) |
| OAuth Token URL | Same as above |
| API Hostname | Domain portion of the OAuth Token URL |
Updated about 1 hour ago