Call history lists every voice call your assistant handles, on the web and on the phone. For each call you can see who called, how it went, why it ended, which runs it started, and — where enabled — listen to the recording. Use it to monitor call quality and to debug a call an employee reports.

Where to find it

Open AI Colleagues Studio and choose Call history in the side menu, next to Run history and Debugging console.

The menu item appears when both of these are true:

• Voice is on and the assistant runs on voice 2.0, under Admin Console → Orchestrator → Voice. If you open the page for any other assistant, it says Call history is available only when voice is on and uses the Realtime voice engine.
• Your role has the Debugging console permission. Call history uses the same permission, because calls carry the same conversation data.

Choosing the time range

The page opens on the last 7 days. Change it with the date picker in the header:

Times are shown in your own time zone. The page doesn't refresh on its own — reload it, or come back to it, to see a live call's latest status and duration.

Metric tiles

Five tiles above the table count the calls in the selected range, with the current search and filters applied. Click a tile to show only the calls with that status; click Total calls to show them all again.

Searching and filtering

Search matches the call ID, or the caller's name, email address or phone number. It matches part of a value and ignores case — for example, priya finds Priya Sharma. Searches are limited to 200 characters.

Filters opens a side panel with three filters. Choose values, then click Apply; Reset filters clears them.

The calls table

Sort by Start time, End time, Duration or Runs initiated. Show 10, 20, 50 or 100 calls per page.

Statuses

Disconnection reasons

Only disconnected calls have a reason.

Runs from a call

Click the number in Runs initiated to open a side panel listing the runs the call started. The panel shows the call ID, with a button to copy it, and for each run:

A call that only had small talk or clarifications starts no runs, and shows 0.

Call recordings

When recording playback is enabled for the assistant, the Call recording column lets you play a call in the page or download it. Each play or download link stays valid for one hour; open the player again for a fresh one.

Recording playback is off by default. When it's off, the Call recording column isn't shown. To turn it on for an assistant, contact your Leena AI implementation contact.

A call can show no recording even when playback is on — for example, a call that never connected.

What Call history doesn't show

• The transcript itself. Use Debug to open the call's conversation in the Debugging console, where the transcript and any cards sent during the call appear.
• Calls on voice 1.0. Only voice 2.0 calls are listed.
• Calls from other assistants. Each assistant has its own Call history.